PRIVACY POLICY

This is how we use cookies on our site and also the way that we handle, protect your personal information.

COOKIES

A cookie is a small information file required to be stored on your computer's hard drive. Once you agree, the file will be archived and help analyze web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you information on individual aspects. Web applications can adjust the activities to meet the needs, likes and dislikes by gathering and storing information about your preferences.

We use cookies to identify traffic which page is currently being used. This helps us analyze data about web page traffic and improve our website to meet the needs of customers. We only use this information for statistical analysis purposes and then the data will be deleted from the system. Besides, the cookies also help us to bring you a better website by enabling us to monitor which pages you find useful or not useful. A cookie cannot help us access to your computer or any information about you apart from the data you choose to share with us.

You can choose to accept or decline the cookie. Most web browsers automatically accept cookies, but you can usually change your browser setting to decline cookies if you prefer. This can hinder you get the maximum benefits from the website.

PAYMENT AND SECURITY

All your transactions are secured with SSL at the MasterCard system. Village Trip ensures that all the information about your card is confidential absolutely.

POLICY ON PRIVACY

We collect what

We can collect the following information:

Name, sex, date of birth, address, email, phone number, your preferences etc

We do what with the information we collect

We require this information to grasp your needs and give you a better service, namely for the reasons below:

  • To provide the service providers concerned completing the registration and book your trip.
  • To improve our products and services.
  • Send to you bonus points, the seasonal promotions or special information when supposedly etc. You are deemed to agree with the electronic information when you register or make a request. If you do not want to receive any email about any promotional information from us, you can change your preference item on our website, using the tool ' unsubscribe ' or contact us.
  • Customize the website according to your preferences.
  • Sometimes can share and disclose the personal information of you for authorities or investigative agencies if required by law or necessary for preventing, detecting and prosecuting offences under the law to protect the rights of customers.

We appreciate your trust in choosing the Village Trip.com.vn to register online. Therefore, we will always ensure and protect the privacy and confidentiality for your personal information with the highest sense of responsibility.

PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to any other third party unless you give permission or are required by law.

If you believe that information about you that we are holding somewhat inaccurate or incomplete, please send a written notice or email us as soon as possible at the address above. We will immediately adjust any incorrect information.

INFORMATION SECURITY

We pledge that your information is secure. To protect the personal data that you provide to us, we have implemented and use systems and management processes accordingly.

Moreover, we have also implemented and use security procedures and physical limitations and techniques for accessing and using personal information. Only employees who are commissioned are allowed access to personal information to perform their duties for our service.

LINKS

Our website or our email may contain links to other websites. When you click on these links means that you have access to another website. Therefore we cannot be responsible for protecting the privacy of any information which you provide while visiting other websites and the website are not covered by this privacy policy. You should carefully read and consider the privacy policy of them because their privacy policy may be different with our policy.

UPDATING POLICY ON PRIVACY & COOKIES

We may change the way we use cookies and how we collect, transmit and process the personal information of the users that we deem necessary. Therefore, this policy may be revised to reflect the latest changes. Maybe you do not think it's the same and you agree to check the policy every time you visit the site to see the changes. Your use of this website regularly proves that you accept the terms of the Privacy Policy or any of our amendments.

THE TERMS & CONDITIONS

This site is operated by Village Trip. Please read the terms & conditions before using or registering on this website. You have to fully agree with this terms and conditions if you wish to use the site. If you do not agree with any part of this terms and conditions, you may not use this site in any way.

Note that this site was built to serve the access on a global scale for the user.

The information and prices on this website are applied to users on a global scale.

We have the right to refuse access to this site at any time without prior notice.

THE LAW ADJUSTS

Access to this site is conditional upon your agreement that all information on the site and all of the problems that arise between you and us will be governed by the law of Vietnam and that any dispute arising between you and us will be based on the jurisdiction of the trial court in Vietnam. OBLIGATIONS OF THE WEBSITE USERS

When using this site, please agree that:

  1. You accept financial responsibility for all transactions made under your name and your account.
  2. To have legal capacity, you must be 18 years or older
  3. You warrant that all information that you provide about yourself and about anyone else is absolutely correct.
  4. Do not use this site to make the registration acts of wrongdoing, fraud.
  5. It is strictly forbidden all acts of distributing material threatening, defamatory, pornographic, political or racist or any illegal material, or any other provocative through this website.
  6. You may not modify copy, transmit, distribute, sell, delivery, or license this website and any part of its content in any form unless you copy information from this web site to use for your personal and non-commercial.

THE CONDITIONS OF REGISTRATION

When doing registration through our website, please perform the contractual relationship directly (legally binding) with us. The conditions include limitations and exclusions of liability, cancellation and change fees and must pay if the registration is cancelled or changed after it has been confirmed. We suggest that you should read carefully the registration conditions apply when making registration. The conditions include limitations and exclusions of liability, as well as cancellation fees and changes to payment if the registration is cancelled or changed after it has been confirmed.

GUARANTEED DEPARTURE

-Village Trip guaranteed departures are posted on the web site www.villagetrip.vn

-The information about the trip and the date of departure of guides and other printing materials can change at any time and do not constitute a part of the program.

-The company's website is the only source from which the company would ensure the departure. One point of departure is guaranteed only when the client has confirmed the registration according to the time of departure (the registration must include a minimum of a deposit to be paid in order to be considered "confirmed"). This guarantee will be based on the cases of force majeure.

CASES OF FORCE MAJEURE

Village Trip is not responsible to the client about the changes or cancellations because of the subjective and objective reasons, such as: earthquakes, volcanoes, storms, war, strikes, demonstrations, terrorism, and political disorder. The solution or compensation (if any) will depend on the relevant service provider.

PASSPORT

  • Passports value: customers must have a passport for entry, departure and travel through each destination during scheduled trip (passport must be valid for 6 months or more to days).
  • Papers: Please note that the "to expedite the granting passport, all the papers related to the trip, such as the payment slip, scheduled trip, the invoice will be sent via email or will be website www.villagetrip .vn ", when the company received deposits.
  • Detailed information regarding the trip: the customers are responsible for access to the site for at least 12 hours before departure to ensure they get the most detailed information about the trip because there may have had minor changes since the trip record are provided at first by company.

TRIP PRICE

  • All trip prices are done by Vietnam Dong (VND). Payments in other currencies will be converted to Vietnam Dong (VND) at current exchange rates.
  • Rates include the items listed in the "include"
  • We are 50% discount for children under 1 m and is free for infant
  • The information and prices on this website do not feature ' direct ' and sometimes updated. Every effort is made to ensure the accuracy of the information and the prices, but unfortunately sometimes errors occur. In the case of an incorrect price due to a system error, we cannot be bound by that price.

PAYMENT

All trips or services need to be deposit in advance apart from having other regulation. After finish trip, the remaining amount will be paid by cash.

ISSUANCE OF PAYMENT

After payment, Village Trip will send a confirmation / payment slip via email or put directly: this form must be printed as proof of purchase, and will be presented to the supplier service.

All the information about visitors needs to be provided exactly at the time of registration.

All requests to modify/supplements which need to be sent via email to the Village Trip.

Village Trip is not responsible for any problem that may occur if you did not receive or you’re your confirmation/receipt. In case you have not received payment, you need to notify the Village Trip for at least 12 hours before a scheduled service.

PROCESS OF CANCEL SERVICE AND REFUND

The cancellation of services by participants must be submitted and received by text: Email.

Village Trip does not accept cancellation requests by phone.

Village Trip is not responsible for any cancellation of services have not received and not yet confirmed back to you. In this case, we will apply cancellation charge or remove charge of trip.

COMPLAINTS AND COMPENSATION

If customers have a complaint to Village Trip, the customer must first notify the monitor as soon as possible to overcome the problem of such complaints. If not satisfied, the customer can contact the representative (sales) of us while on trip to Village Trip have the opportunity to fix the problem. If still not satisfied through that channel during the trip, the customer should send any issues directly to villatrip.vn@gmail.com within 30 days from the end of the trip. We will not accept any liability for claims received after this deadline.

PROMOTION

The trips / trip packages / products traded with the promotional code will not be canceled and no refund.

Moreover, all the discounts and bonuses are posted on this website are only applicable to the website www.villagetrip.vn and can change through other sites linked to www.villagetrip.vn.

 CORRESPONDENCE

Upon completing a registration, you agree to receive emails that we may send to you, give you the information about the destinations and the specific information relating to your registration and destinations, and we can email inviting you to fill out an evaluation form of the customer.

COPYRIGHT AND TRADEMARKS

Copyright in the content of this website belongs to Village Trip. We reserve copyright and have full ownership for this website and its entire content

THE CHANGES

www.villagetrip.vn can change any aspect of this site or its content, including the features, information or other content at any time without giving prior notice.